STORE POLICY

Customer Care

NaClO Apparel offers a variety of hand bleached garments. We are extremely dedicated to fulfilling the apparel needs of our customers. Our customer service team is available Monday-Friday during regular business hours to address any questions or concerns you may have.

Please contact contact@shopnaclo.com for any customer service needs.

Privacy & Safety

Your privacy is important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy:

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Payment Information

Payment Method - We accept payment via visa, Mastercard, discover , American Express and Paypal.

Please note only one (1) form of payment method may be used on a single order.

Payment Troubleshooting - If you are attempting to checkout and receive the following error message "transaction cannot be processed" please contact your bank in order for them to authorize the transaction.

Charging Your Card - Once your order has been placed, your card is charged according to the amount and currency of your order. If your order is unfortunately cancelled, we will refund the amount charged immediately. Please note that it may take up to 10 business days for the funds to reflect back on your bank statement.

Personal Information - All information shared with NaClO Apparel when placing an order is confidential. For additional information please read our privacy and safety policy above.

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